Privacy Policy

Introduction

Poison Ivy Removal LLC ("we," "us," or "our") operates the website poison-ivy-removal.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or contact us for services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

Information We Collect

We may collect information about you in the following ways:

• Personal Data: When you submit a quote request or contact form, we collect your name, phone number, email address, service address, and any project details you voluntarily provide.
• Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and the date and time of your visit. This data is collected in standard server access logs.
• Communications: If you call or email us directly, we may retain records of that correspondence to better serve you.

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, service inquiries, and messages.
• Schedule and deliver our removal services.
• Contact you to follow up on estimates or confirm appointments.
• Improve our website, services, and customer experience.
• Protect against fraudulent, unauthorized, or illegal activity (including spam form submissions).

We do not use your information for automated marketing, email campaigns, or sale to third parties. We will only contact you in direct response to your inquiry or in connection with a service you have requested or scheduled.

Disclosure of Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to outside parties. We may share information only in the following limited circumstances:

• With service providers who assist us in operating our website, under strict confidentiality obligations.
• When required by law, court order, or to comply with applicable legal process.
• To protect the rights, property, or safety of our company, customers, employees, or others.

Cookies & Tracking

Our website uses session cookies strictly necessary for form security (CSRF token protection). These cookies do not track you across other websites and are deleted when you close your browser. We do not use advertising cookies, retargeting pixels, or third-party behavioral tracking cookies.

Our forms are protected by Google reCAPTCHA v3, which may collect hardware and software information (such as device and application data) and send it to Google for the purpose of spam prevention. Your use of reCAPTCHA is subject to Google's Privacy Policy.

Data Retention

Quote requests and contact form submissions are stored on our server to allow us to follow up and track our service inquiries. We retain this information for as long as it is reasonably necessary for business purposes. You may request deletion of your submission data at any time by contacting us directly.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS, and form submissions are validated and filtered before processing. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party sites, including our Facebook page and Google Maps. We have no control over the content or privacy practices of those sites and encourage you to review their own privacy policies before providing any personal information.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a child, please contact us immediately and we will promptly delete it.

Your Rights

You may contact us at any time to:

• Request a copy of any personal information we have on file for you.
• Request correction of inaccurate information.
• Request deletion of your submission data.
• Ask questions about how your information is used.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us: